Male Contractor in Hard Hat Discussing Plans with Woman in Room.

Request-A-Quote Links Consumers, Accredited Businesses

By Jerri Stroud, BBB Editor Four years after BBB began offering “Request A Quote” service to consumers and BBB Accredited Businesses, the service is providing companies with some of their best sales leads. “The leads we get more than pay for our membership,” said Robert Hoffmann, owner of Hoffmann Brothers Heating, Air Conditioning & Plumbing. Tim Faulkner,…

Matt Polsky of Veterans United Home Loans

BBB Customer Reviews Build Consumer Trust

By Jerri Stroud, BBB Editor  BBB Business Reviews have been a mainstay of Better Business Bureau’s services for years, providing consumers with valuable information about a company and how it resolves any complaints on its record. Until recently, however, the reviews lacked positive feedback from consumers or other customer experience interactions. That all changed in January,…

Student mediators

Resolving Disputes Is Just Good Business

By Jerri Stroud, BBB Editor The secret to good personal relationships is the ability of two people to resolve their differences – to kiss and make up, so to speak. In business, the same thing applies. If parties can reach an agreement on what separates them, each can put the dispute behind them. A consumer…

BBB Accreditation Helps Companies Get Found

Accreditation Helps Customers Find Businesses Online

By Jerri Stroud, BBB Editor Becoming a BBB Accredited Business makes sense in so many ways. But one of the most beneficial isn’t so obvious or well understood. Being accredited can actually improve a company’s chances of being found and trusted on the Internet. BBB Accredited Businesses can use a “dynamic” BBB seal or logo…