Jacqueline Phillips describes herself as a natural care giver.
“It’s in my blood. I’ve just always thought being able to help other people in some way just makes sense,” said Phillips.
In pursuing her passion to help people, she started her career as a general surgery nurse at Barnes Hospital in St. Louis, Mo. Here, she discovered that even after successful surgery, there was a great need for continued, in-home patient care. Sixteen years later, she opened the doors to AccuCare.
Since then, AccuCare has provided much-appreciated assistance to hundreds of families.
A testimonial on the company’s website states, “AccuCare allowed me to be there as a daughter and not a caregiver. My parents could not have lived at home if it wasn’t for AccuCare. The caregivers were like family.”
Phillips believes testimonials serve as indicators of good business practice.
“Taking care of clients and getting good feedback fills my soul. Fills me up inside and makes me feel really good,” Phillips. “It’s important, even if we can make just a little difference in somebody’s life.”
She employs like-minded and skilled home health-aides. Each caregiver is required to have at least one year of work experience, current CPR certification, up-to-date tuberculosis testing, and must complete an orientation prior to being placed with clients.
“We stick to hiring people that emulate our core values, which include integrity, excellence, dedication, dependability and devotion to our clients and each other,” said Phillips. “We work together to do our best as a team.”
When creating a schedule for a new client, AccuCare’s Director of Nursing and Nursing Supervisor work very closely with the scheduling coordinator to match compatible clients and caregivers. Phillips states that great care is taken in assessing client needs and individualizing care plans.
“Since we’re going to be in someone’s home and receiving care is such a personal commitment, we want to be as accommodating as possible.” Phillips said. “A great caregiver may not be a good match for every client. Some people like people who talk, some people like people who don’t talk, some people like hard workers, and somebody might just want someone to hang out with them. It’s a whole spectrum, and that’s why it’s about getting to know the individual.”
Once a caregiver is placed, he/she will provide services such as personal care, medication reminders, laundry, cleaning, meal preparation, help with dressing, transportation, blood work, flu shots, light housework and assistance with family pets. Additionally, a registered nurse is on call 24 hours a day, seven days a week. To ensure satisfaction, weekly, in-home checkups are conducted by the director of nurses.
“Home visits are our most important customer service tool,” Phillips said. “Situations change, so we have to tweak, and change, and improve the care plan, and do everything we can to meet someone’s needs.”
AccuCare, 10131 Old Olive Street Rd, Saint Louis, MO 63141
President: Jacqueline Phillips
To give peace of mind through the provision of high quality care that makes a difference in the life of a loved one.
BBB prepares profiles of BBB Accredited Businesses and BBB Accredited Charities as part of its TORCH Awards process. AccuCare is a winner of the BBB St. Louis 2017 TORCH Awards.