BBB Lists Top 10 Industries For Complaints In 2015

BBB Customers Relations staff

BBB customer relations staff members take calls from consumers and help them file complaints, the first step in getting them resolved. Complaints also may be filed online.

Handling complaints is just one of the core services Better Business Bureau provides to consumers and businesses every year.

Complaints filed with BBB against companies in Eastern Missouri and Southern Illinois totaled 21,239, and 89 percent of complaints were resolved.

Complaints against the cable, television and satellite companies again led the list of industries with the most complaints in St. Louis BBB’s region. Construction and home improvement contractors logged the second highest number of complaints.

BBB acts as a neutral party to help consumers and businesses resolve marketplace disputes that they can’t resolve on their own. BBB is not a government agency, so it can’t force anyone to do anything. However, BBB believes that it is in a company’s best interest to make a good-faith effort to resolve complaints, and BBB Accredited Businesses promise to do so. To file a complaint online, click here.

BBB dispute resolution services help businesses improve relationships with customers by bringing both sides together to find a resolution that’s acceptable to both parties. (For more on how businesses can benefit from BBB dispute resolution, read this post.)

The chart below reflects complaints filed in 2015 with the St. Louis BBB for companies based in our 92-county region. Complaints filed against companies outside our region are transferred to the BBB where that company is headquartered. For that reason, trends in our region may not reflect nationwide trends for complaints.

Top 10 Industries for Complaints in 2015

1. Television Cable/Satellite Constractors 2,695
2. Construction & Home Improvement 1,698
3. Health & Medical 1,364
4. Auto Repair 1,146
5. Auto Dealers – New Cars 970
6. Vehicle Service Contract Companies 868
7. Auto Dealers – Used Cars 775
8. Lawn & Landscaping Companies 475
9. Collection Agencies 424
10. Insurance 397
Total for All Industries 21,369

Source: Better Business Bureau Serving Eastern Missouri & Southern Illinois

*Statistics are based on inquiries and complaints about companies in the 92 counties served by BBB Serving Eastern Missouri & Southern Illinois and may not be indicative of trends nationwide.

More information on BBB’s services to consumers and businesses in 2015 is available in this press release.

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