By Jerri Stroud, BBB Editor
Chris Courtwright is a third-generation contractor who grew up helping his father.
“I’ve had a hammer in my hand since I was about eight years old,” Courtright said. He started More for Less Remodeling 11 years ago, after his father died. Several of his six brothers and other relatives work for the company, including his wife, Angela, co-owner of the business.
Courtwright has built his business mostly on word-of-mouth referrals. He did no advertising until a couple of years ago.
His favorite projects include major additions and renovations.
He recently finished an 18 by 18-foot addition with an extravagant kitchen and an 18 by 18 deck with steps down to a smaller deck with a Jacuzzi for a doctor. The project also included refinishing a basement.
Courtwright has weekly meetings with his staff of nine to 10, where he emphasizes satisfying customers. Each customer gets a survey after the project is complete. The survey asks whether there’s any way More for Less could improve, Courtwright said.
They must be doing something right, he said, because customers often send his employees home with cookies, invite them for barbecues or send thank-you notes.
Courtwright says he tells customers to let him know if anything goes wrong, whether it’s something major or simply a crack in grout or shrinking caulk.
“As long as I’m living and breathing, if it cracks, I’ll fix it,” Courtwright said. “If someone calls me, I’ll make it happen.”
More for Less Remodeling does most of its work in the St. Louis area, within about a 60-mile radius of its office in south St. Louis County.
Courtwright said his BBB Accreditation is extremely important to his business. He uses the logo on his website, on his trucks, work vehicles and shirts. He’s especially proud of his A+ rating, he said.
The company makes contributions to the Muscular Dystrophy Association, he said.
Profiles of BBB Accredited Businesses and BBB Accredited Charities are created as part of BBB’s TORCH Award process and are not intended as an endorsement. To register for this year’s TORCH Awards luncheon on Nov. 13, go to http://www.bbb.org/stlouis/events.