Rick and Nick Barthelmass

Delivering A Better Car Wash Through Three Generations

By Jerri Stroud, BBB Editor At General Grant Car Wash & Detail Center, the goal is to always do a better job cleaning a car than an owner could do – and to provide cheerful, friendly service from the greeter to reception desk to the hand-dryers at the end of the line. General Grant’s Customer…

Elite Travel website

Elite Travel Strives To Make Big-Ticket Trips Trouble-Free

By Jerri Stroud, BBB Editor Carolyn Sandgren-Kempf has been in the travel business since 1992, before the Internet became the dominant way consumers booked airline tickets, hotels and rental cars. “My goal was that whatever challenge came, I would rally a team that could stay progressive and keep our long-term customers happy,” she said. “We…

John Londoff Jr., John Londoff III and Tim Londoff.

Johnny Londoff Jr. Makes Customer Care Personal

By Jerri Stroud, BBB Editor John Londoff Jr. likes to take care of customers, so much so that he often plops down in the Johnny Londoff Chevrolet waiting room to talk to people waiting for their cars. He has an open-door policy for any customer or employee who wants to talk to him. In the 1980s,…

porch addition

Padgett Building & Remodeling Plans For Every Detail

By Jerri Stroud, BBB Editor Padgett Building & Remodeling goes to great lengths to make sure a customer understands what a project will look like and how it will be completed. The 2015 TORCH Award winner will even go shopping for components with clients or make cardboard mockups to be sure both contractor and client…

Ellen Alper in The Resale Shop

NCJW has long history of serving the St. Louis community

By Jerri Stroud, BBB Editor Few local charities have been involved in as many community service projects for as long as the National Council of Jewish Women (NCJW), St. Louis Section. In the 120 years NCJW has been in St. Louis, several of its projects have become charities on their own, such as the Crown…

WomanAtFoodBank

BBB Tip of the Week: Giving to Charity

Many people want to give back to the community, either by donating money, volunteering or even finding a spot on an organization’s board. Better Business Bureau believes that charities should be open about their finances and their operations, and we have a BBB Accredited Charity program that evaluates charities against BBB’s 20 Standards of Charity…

Tom Reeves at Pulaski Bank

Pulaski Keeps Its Retail Banking Focus

By Jerri Stroud, BBB Editor Pulaski Bank began in 1922 as a place ordinary people could go to get credit without being intimidated, says W. Thomas Reeves, president of the bank. The 2015 TORCH Award winner, originally based in a Polish community northwest of downtown, has kept its focus on retail customers as well as…