Better Business Bureau (BBB) leaders from Missouri, Illinois, Ohio, Indiana, Minnesota, Wisconsin, Nebraska and Michigan gathered in St. Louis May 3-5 for BBB Midwest’s Common Ground Conference. Outside speakers and BBB experts provided insight on the conference theme: Building Trust, Best Practices, Being Relevant.
BBB| St. Louis was proud to be host of this event. Below are a few pictures. Click on the picture to see a larger version.
David Weiss, the retiring president and CEO of BBB| Cleveland, was toasted as a legend during the conference.
Kim Garner, president of BEST Transportation, and Darlene Elder of Build-A-Bear Workshop, discuss the value they find in BBB.
Tom Walsh of Drury Hotels Company, talks about the value his company sees in BBB. Robert Hoffmann, president of Hoffmann Brothers Heating, Air Conditioning & Plumbing, delighted the crowd by saying, “I love the BBB.”
Jeff Mathews of BBB|Chicago, talked about using the online application for BBB Accreditation.
Chris Thetford, vice president of communications and marketing for St. Louis BBB, talks about communications and marketing strategies.
Dana Badgerow, president and CEO of BBB| Minneapolis, moderated a best practices panel on communications, marketing and digital focus.
Michelle Corey thanks Bill Donius for his presentation.
Groups of BBB executives and employees discussed ideas for improving BBB, then wrote them on boards so everyone could vote
Bill Donius, author of Thought Revolution, encourages BBB executives to engage their right brains.
Michelle Corey, president and CEO of BBB| St. Louis, with Bill Donius, the luncheon speaker on Monday, May 4, and author of Thought Revolution.
BBB CEOs Steve Bernas of Chicago, Dick Eppstein of Toledo and Michelle Corey of St. Louis talk about best practices for working with Accredited Businesses.
Mary Power, president and CEO of the Council of Better Business Bureaus, with Jocile Ehrlich from BBB| Cincinnati
Beverly Baskin, senior vice president of the Council of Better Business Bureaus, talks with some of the BBB executives.
Michelle Corey, president and CEO of BBB| St. Louis, with her Chicago counterpart, Steve Bernas.
Tracy Hardgrove and Emily Galantowicz of BBB| St. Louis with Steve Bernas of BBB| Chicago.
Mary Power, president and CEO of the Council of Better Business Bureaus.
Rik Nemanick, co-founder and principal consultant of The Leadership Effect, gave a lecture on developing strategic leaders.
Accredited Business leaders talked about why BBB is important to them. From left are: Tom Walsh of Drury Hotels, Robert Hoffmann of Hoffmann Brothers Heating, Air Conditioning and Plumbing; Kim Garner of BEST Transportation and Darlene Elder of Build-A-Bear Workshop.
Another view of BBB people at the Cardinals game.
BBB: St. Louis staffers, vendors and officials from other BBBs at Monday’s Cardinals-Cubs baseball game.
The Consumer Focus Panel. From left are David Weiss of BBB|Cleveland, Phil Catlett of BBB| Grand Rapids, Dave Buckley of BBB| Kansas City and John North of BBB Dayton.
The opening reception had a great view of the Gateway Arch.
Sarah Schlimme, BBB|St. Louis director of finance, at the registration desk.
At the opening reception.
The Arch is visible in the background from the opening reception.
Members of the St. Louis Classical Guitar Society performing at the BBB Midwest Conference opening reception.
BBB St. Louis staff members at the reception. From left: Michelle Corey, president and CEO; Sarah Schlimme, director of finance; Tracy Hardgrove, vice president operations/administration; Emily Galantowicz, executive coordinator and education director.
BBB officials at the opening reception at the Hyatt Regency in downtown St. Louis
Joe Schmelzle, former chair of BBB St. Louis’ board, left, with Mary Power, president and CEO of the Council of Better Business Bureaus, and Scott Mosby, a member of BBB St. Louis’ board.
At the opening reception, BBB St. Louis Board Chair T. William White is at right. Dana Badgerow, president of and CEO of BBB Minneapolis is at left.
Chris Thetford, vice president of communications and marketing at BBB St. Louis, is at left, with officials of BBB Chicago.
Michelle Corey, president and CEO of BBB St. Louis, talks with others at the reception, including Robert Hoffmann, a former BBB board chair in St. Louis.
At the conference opening reception.
Tracy Hardgrove, vice president – operations/administration of BBB St. Louis; Tom Walsh of Drury Hotels and Emily Galantowicz, BBB St. Louis executive coordinator and education director.