Moving is a highly regulated businesses, with oversight from state attorneys general as well as federal rules that govern how movers must operate and treat their customers. Consumers need to ask lots of questions to make sure their mover is legitimate and that it will respond to their complaints. A list of “red flags” about moving scams is available on BBB’s website.
BBB recommends that consumers check out a business carefully and compare estimates before making a decision. Here are some tips on hiring movers:
- Get at least three written in-home estimates. No legitimate mover will give you a firm price online or over the phone. Remember that the lowest estimate may be an unrealistic low-ball offer that can cost you in the end.
- Know your rights. Learn about your rights at www.protectyourmove.gov or from your state attorney general’s office.
- Make sure the mover has insurance. The insurance should cover your goods while in transit. However, you may want to consider getting full value protection (insurance), which may add to the cost upfront but could save you headaches after the move. Be sure you understand what the insurance covers, whether items will be repaired, replaced or if you will be offered a cash settlement that you can use to repair or replace the item on your own.
- Check the mover’s complaint history. BBB Business Reviews include a company’s complaint history with BBB. Find them at www.bbb.org or by calling 314-645-3300.