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BBB Refines Searches On Its Website

By Jerri Stroud, BBB Editor Better Business Bureau recently unveiled an improved search function throughout its website (bbb.org). The changes are designed to improve the accuracy of search results by allowing users to filter a search to fit their needs. Browsers can start their search on the BBB home page or from any page within the site.…

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BBB Tip of the Week: Avoiding Tech Support Scams

Out of the blue, you suddenly get a call from someone at a familiar-sounding computer company telling you that something is wrong with your computer and offering to fix it. What should you do? In most cases, Better Business Bureau advises consumers to hang up on these callers, who likely are trying to commit fraud…

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When Hackers Strike, Consumers Need To Take Action

By Jerri Stroud, BBB Editor When hackers penetrate the computer systems of major retailers, banks or—as in the case of Anthem Inc.—health insurance companies, consumers often worry, yet are unsure how to react. News reports of a data breach often come out days or weeks before consumers receive any notification from the affected company that they’ve been a victim. Better Business…

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BBB Tip of the Week: Auto Service Contract Tips

Vehicle service contracts, also called extended warranties, are the source of numerous complaints to Better Business Bureau. The contracts, a form of insurance, aren’t well understood and sometimes aren’t explained well during a sales call. BBB urges consumers to ask lots of questions before committing to purchasing a contract. Consumers report getting postcards or other contacts…

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BBB Tip of the Week: Online Dating Scams

Almost everyone wants to find a compatible companion at some point in their lives, and these days, the online world is full of alluring websites that promise to find your perfect match. Better Business Bureau regularly gets complaints from consumers who have been disappointed with the results they get from online or local dating services. The complaints…

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BBB Tip of the Week: Hiring A Tax Preparer

Filing your income tax return may sound like a chore, but finding a reliable tax preparer can be a breeze with help from Better Business Bureau. BBB processed more than 2,700 complaints against tax preparers in 2014, many of them from consumers who weren’t satisfied with the service they received or who couldn’t contact their…

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Top 10 Categories For Complaints To BBB|St. Louis In 2014

Better Business Bureau handles a wide range of marketplace disputes between businesses and consumers. BBB dispute resolution services help businesses improve relationships with customers by bringing both sides together to find a resolution that’s acceptable to both parties. (For more on how businesses can benefit from BBB dispute resolution, read this post.) Complaints filed with…