Carl Bolm BSR Services

BSR Services Writes Snow Removal ‘Bible’

By Jerri Stroud, BBB Editor When Carl Bolm started plowing snow 30 years ago, he was just trying to survive winter layoffs from his regular employer, Ozark Air Lines. “As I was moonlighting, I eventually started getting clients who were faithful and loyal to the business,” Bolm said. He finally got enough seniority at Ozark…

Experience on Demand partners

Consulting Firm Offers Experience On Demand

By Jerri Stroud, BBB Editor Steve Finkelstein likes to use magic to engage an audience, but Experience on Demand, the consulting firm he formed in 2006 with two other veterans of St. Louis business, offers real expertise, not magic. Finkelstein and two other senior partners, Frank Danzo and Michael Bentz, have decades of experience with some…

Adam Kinser, owner of ServiceMaster of Columbia

ServiceMaster of Columbia Stays Ready To Respond

By Jerri Stroud, BBB Editor At ServiceMaster of Columbia, Mo., the company’s 14 vehicles are always loaded and ready to serve a 16-county area of Mid-Missouri, says owner Adam Kinser. The firm is a 2015 TORCH Award winner. Every call for service is answered by a person, 24 hours a day, 365 days a year.…

Jean Huelsing, CEO of Living Well Foundation

Camp Teaches Teens How To Live Healthy Lives

By Jerri Stroud, BBB Editor Jean Huelsing said she was inspired to start Living Well Village nearly a decade ago after seeing overweight children suffering from a variety of illnesses normally seen in adults. She’d been a registered nurse for 20 years. Huelsing said she found it shocking that so many children were suffering from…

Ken Kruse, president on Payne Family Homes, brings considerable homebuilding experience to the St. Louis-based homebuilder.

Payne Family Homes Revamps, Builds Neighborhoods

By Jerri Stroud, BBB Editor Payne Family Homes was a sideline for David Payne, owner of PayneCrest Electric Co., when Ken Kruse met Payne in 2009. “He had a homebuilding operation that he and his brother-in-law had started, and it needed new leadership,” said Kruse, a former audit manager who had spent more than a…

Michael Rose, owner of Classic Carpet & Flooring in Florissant, with founder Karen Rose.

Classic Carpet Operates By The Golden Rule

By Jerri Stroud, BBB Editor When Karen Rose started selling carpet in 1980, she was looking for a way to work from home while her children were small. She had been demonstrating microwave ovens for companies who were trying to popularize the appliance, but she wasn’t convinced they would ever become popular. “I wanted to…