Every year, your BBB reviews its data to find out what trends have occurred in St. Louis business in the last year. After a lot of compiling and crunching, we’ve put together the top ten industries that were complained about to BBB in 2013.
Can you guess what they might be? Answers after the jump:
Top 10 Industries for Complaints in 2013
|10. Telephone/Cellular Phone Services
|9. Roofing & Guttering Contractors
|8. Collection Agencies
|7. Auto Repair Shops
|6. Auto Dealers—New Cars
|5. Health & Medical Services
|4. Auto Dealers—Used Cars
|3. Auto Service Contract Firms
|2. Home Construction/Remodeling Contractors
|1. Television Cable/Satellite Contractors
Total Complaints for for all Industries: 20,851
What Do These Numbers Mean?
It’d be easy to assume that this data shows that St. Louis cable companies, constructions companies, and auto shops should all go on the naughty list. But while our data describes the state of several important St. Louis industries, it doesn’t necessarily mean that we need to judge these industries so harshly.
For example, the St. Louis BBB handles all of the complaints nationwide against Charter Communications, the cable company. So, every person who has a problem with them gets sent to us for help! Because of Charter’s location and the way that BBB processes complaints, the cable industry is almost always one of the most complained about industries in BBB’s year-end reviews.
Similarly, the auto sales and repair industries are two of the largest business categories in the BBB database, with thousands of companies in each. While some companies within those categories do draw in lots of complaints because of questionable practices, others received very few complaints– but they all add up across the hundreds of similar businesses.
On the other hand, collection agencies made our list of complained-about industries even though we have many fewer collection agencies in our area than we have auto dealers or mechanics.
Overall, these numbers show us that some of St. Louis’s most important industries, like the communications and auto industries, are based around customer service. They regularly handle many customer service issues, but other industries might face unusual customer service challenges from year to year.
Always remember that when you’re looking through BBB complaints, context is key– and that we’ll provide you that context both in the text of the complaints themselves and in person. Call BBB at 314-645-3300 with any questions about the complaint process and we’ll be glad to help you out.