woman with headset

Top 10 Industries Consumers Researched With BBB In 2015

Every day, consumers turn to Better Business Bureau to research businesses they’d like to patronize. More than 4.7 million BBB Business Reviews nationwide provide information on companies from plumbers to lawyers to dentists and movers. In 2015, nearly 3.6 million reviews were viewed on St. Louis BBB’s website or by calling BBB. Millions more consumers researched companies through the 112 BBBs in…

BBB Customers Relations staff

BBB Lists Top 10 Industries For Complaints In 2015

Handling complaints is just one of the core services Better Business Bureau provides to consumers and businesses every year. Complaints filed with BBB against companies in Eastern Missouri and Southern Illinois totaled 21,239, and 89 percent of complaints were resolved. Complaints against the cable, television and satellite companies again led the list of industries with the most…

Angels Arms staff

BBB Accredited Charities, Businesses Gain By Giving

By Shellie Kreter, BBB Communications Assistant Better Business Bureau created Gain by Giving last year in response to a need expressed by BBB Accredited Businesses: They said giving back to the community was important to them in a survey. They also said they’d be interested in working with and supporting BBB Accredited Charities. Accredited Charities have…

Look for the Seal

BBB Accredited Businesses, Charities, Consumers Rely On BBB Seal

By Bill Smith, BBB Reporter To astute consumers, Better Business Bureau’s logo is more than a symbol. The simple, stylized flame has become the single best way to identify businesses and charities that have demonstrated commitments to a fair and ethical marketplace. Consumers who search for BBB Accredited Business seals on shop windows, in advertisements…

Will Reed of Covenant Contracting

Request A Quote Gains Momentum With Consumers, Businesses

By Jerri Stroud, BBB Editor Ten months after BBB revamped its Request A Quote program, it’s bringing BBB Accredited Businesses and consumers together across Eastern Missouri and Southern Illinois almost every day. Consumers have submitted more than 6,000 requests since February 2015. Those requests have been distributed more than 31,000 times to Accredited Businesses throughout…