More for Less Remodeling crew

More for Less Remodeling Builds Business On Referrals

By Jerri Stroud, BBB Editor Chris Courtwright is a third-generation contractor who grew up helping his father. “I’ve had a hammer in my hand since I was about eight years old,” Courtright said. He started More for Less Remodeling 11 years ago, after his father died. Several of his six brothers and other relatives work for…

Pathways for Independence group

Pathways To Independence Builds Social Networks

By Jerri Stroud, BBB Editor When children with autism or other developmental disabilities grow up, they often find it hard to make friends, build a social life and participate in their communities. That’s where Pathways to Independence comes in. Five families of children who were growing out of school started the nonprofit in 1987 with…

Ricky Hopkins Sr., owner of A-List Realtors

Realtor Wants To Support Aspiring Homebuyers

By Jerri Stroud, BBB Editor Signs of a looming real estate crisis may not have been clear when Ricky Hopkins Sr. got into real estate in 2006. But there was no denying the crisis by the time he decided to open A-List Realtors in 2010. Hopkins saw needs in North County that weren’t being addressed:…

Rick and Nick Barthelmass

Delivering A Better Car Wash Through Three Generations

By Jerri Stroud, BBB Editor At General Grant Car Wash & Detail Center, the goal is to always do a better job cleaning a car than an owner could do – and to provide cheerful, friendly service from the greeter to reception desk to the hand-dryers at the end of the line. General Grant’s Customer…

Elite Travel website

Elite Travel Strives To Make Big-Ticket Trips Trouble-Free

By Jerri Stroud, BBB Editor Carolyn Sandgren-Kempf has been in the travel business since 1992, before the Internet became the dominant way consumers booked airline tickets, hotels and rental cars. “My goal was that whatever challenge came, I would rally a team that could stay progressive and keep our long-term customers happy,” she said. “We…

John Londoff Jr., John Londoff III and Tim Londoff.

Johnny Londoff Jr. Makes Customer Care Personal

By Jerri Stroud, BBB Editor John Londoff Jr. likes to take care of customers, so much so that he often plops down in the Johnny Londoff Chevrolet waiting room to talk to people waiting for their cars. He has an open-door policy for any customer or employee who wants to talk to him. In the 1980s,…

porch addition

Padgett Building & Remodeling Plans For Every Detail

By Jerri Stroud, BBB Editor Padgett Building & Remodeling goes to great lengths to make sure a customer understands what a project will look like and how it will be completed. They even go shopping for components with clients or make cardboard mockups to be sure both contractor and client agree on the desired outcome.…