Shari and Tom Thiel

BBB Mission, Standards Set It Apart In Building Marketplace Trust

By Jerri Stroud, BBB Editor In today’s marketplace, how does BBB differentiate itself from all the other purveyors of business directories, customer reviews and other business information? Business leaders throughout Eastern Missouri and Southern Illinois say that BBB’s mission of advancing marketplace trust and its standards-based accreditation process make it stand out from the pack.…

learning English

BBB Reaches Out To Serve Ethnic Communities

By Bill Smith, BBB Reporter Ethnic diversity shows up in the “Little Bosnia” neighborhoods of South St. Louis, the Asian restaurants and businesses up and down Olive Boulevard and in the rich variety of ethnic entertainment and dress at the summer Festival of Nations in Tower Grove Park. The St. Louis region has become a…

Scott Comia of Comia Home Builders Roofing in OFallon, Mo.

BBB Customer Reviews Help Accredited Businesses Build Trust

By Jerri Stroud, BBB Editor How do you build trust in your business, especially with consumers who don’t know you? For more and more BBB Accredited Businesses, a growing part of building trust is BBB Customer Reviews. “I think it’s extremely important, especially in this day and age,” said Kurtis Miller, co-owner of Wall 2…

David Mohler

BBB Helps Consumers, Businesses Avoid Fraud

By Bill Smith, BBB Reporter When David Mohler decided to pursue BBB Accreditation two years ago, he felt confident he was making a good decision for his business. The vice president of Thompson Supply Co. didn’t know it also would turn out to be a good decision for his family. “I consider myself pretty savvy…

The staff of SERVPRO of Cape Girardeau and Scott County.

Owner Brought SERVPRO Back To Her Home Town

By Jerri Stroud, BBB Editor Sandy Hastings got into the cleaning business the old-fashioned way: She married into it. Hastings’ husband, Richard, started the second SERVPRO franchise in Missouri, one that was formerly known as SERVPRO St. Louis-Southwest. They ran that business together for a while, but when they were ready to raise their daughter,…