The staff of SERVPRO of Cape Girardeau and Scott County.

Owner Brought SERVPRO Back To Her Home Town

By Jerri Stroud, BBB Editor Sandy Hastings got into the cleaning business the old-fashioned way: She married into it. Hastings’ husband, Richard, started the second SERVPRO franchise in Missouri, one that was formerly known as SERVPRO St. Louis-Southwest. They ran that business together for a while, but when they were ready to raise their daughter,…

Southeast Missouri Food Bank volunteers.

Southeast Missouri Food Bank Grows To Serve 180 Agencies

By Jerri Stroud, BBB Editor When Karen Green was recruited to volunteer at the Bootheel Food Bank a decade ago, the organization was struggling. The director was ill, and the organization was suffering. “It was a very ugly situation,” she recalls. “It needed a dose of someone who wanted to fix what was broken.” She…

woman with headset

Top 10 Industries Consumers Researched With BBB In 2015

Every day, consumers turn to Better Business Bureau to research businesses they’d like to patronize. More than 5.3 million BBB Business Reviews nationwide provide information on companies from plumbers to lawyers to dentists and movers. In 2015, nearly 3.6 million reviews were viewed on St. Louis BBB’s website or by calling BBB. Millions more consumers researched companies through the 112 BBBs in…

BBB Customers Relations staff

BBB Lists Top 10 Industries For Complaints In 2015

Handling complaints is just one of the core services Better Business Bureau provides to consumers and businesses every year. Complaints filed with BBB against companies in Eastern Missouri and Southern Illinois totaled 21,239, and 89 percent of complaints were resolved. Complaints against the cable, television and satellite companies again led the list of industries with the most…

Angels Arms staff

BBB Accredited Charities, Businesses Gain By Giving

By Shellie Kreter, BBB Communications Assistant Better Business Bureau created Gain by Giving last year in response to a need expressed by BBB Accredited Businesses: They said giving back to the community was important to them in a survey. They also said they’d be interested in working with and supporting BBB Accredited Charities. Accredited Charities have…