Matt Polsky of Veterans United Home Loans

BBB Customer Reviews Build Consumer Trust

By Jerri Stroud, BBB Editor  BBB Business Reviews have been a mainstay of Better Business Bureau’s services for years, providing consumers with valuable information about a company and how it resolves any complaints on its record. Until recently, however, the reviews lacked positive feedback from consumers or other customer experience interactions. That all changed in January,…

The marquee at the Chase announcing BBB TORCH Awards.

BBB TORCH Awards Showcase Ethics, Service

By Jerri Stroud, BBB Editor Better Business Bureau honored 10 businesses, two charities and three high school seniors Tuesday at the 2014 TORCH Awards at the Chase Park Plaza in St. Louis. TORCH awards recognize companies and charities with exceptional ethics and service to their communities, employees and customers. Three students were presented with Student of…

ebola virus magnified

Ebola Schemes Play On Fears Deadly Virus May Spread

By Jerri Stroud, BBB Editor The deadly ravages of the Ebola virus in West Africa and the recent death of a Liberian national from the disease in Dallas have sparked bogus emails that play on the fears of consumers concerned about a possible outbreak in the United States, Better Business Bureau (BBB) warns. Illinois Attorney General Lisa…

Mark Whitacre

Q&A with Mark Whitacre, Keynote Speaker at the TORCH Awards

Mark Whitacre is the keynote speaker for BBB’s 2014 TORCH Awards, which honor businesses and charities with exceptional ethics and service, at noon Oct. 14 at the Chase Park Plaza in St. Louis. Whitacre became famous as a whistleblower in the Archer Daniels Midland price-fixing case of the 1990s and spent time in jail due to his actions at ADM.…

Student mediators

Resolving Disputes Is Just Good Business

By Jerri Stroud, BBB Editor The secret to good personal relationships is the ability of two people to resolve their differences – to kiss and make up, so to speak. In business, the same thing applies. If parties can reach an agreement on what separates them, each can put the dispute behind them. A consumer…

Jim Sanft Concordia Plan Services

Concordia Plan Services Tailors Benefits To Churches, Schools

By Jerri Stroud, BBB Editor Concordia Plan Services is an unusual entity in the highly competitive world of employee benefits. As an agency of The Lutheran Church, Missouri Synod, it’s not marketing to just any business. Its clients are 6,000 Lutheran churches, schools and colleges, most of whom chose Concordia as their employee benefit provider…

BBB In Pursuit of Ethics

BBB Program Helps Students Make Ethical Decisions

By Bill Smith, BBB Investigator For most of his 12 years, Asad Siddiqui has recognized the difference between right and wrong, honesty and dishonesty and good decisions and poor ones. The seventh grader from Ballwin says he can’t remember a time when his parents and his teachers weren’t guiding him—even pushing him—toward the straight and narrow,…