Kim Garner and Debbie Rudawsky, co-owners of Best Transportation and St. Louis County Cab.

Consumers, Businesses Depend On BBB Seal

By Jerri Stroud, BBB Editor Better Business Bureau knows that consumers and donors look for the BBB seal or logo when they’re shopping for goods and services or considering a donation to a charity. Last year, consumers clicked on BBB dynamic seals on local Accredited Businesses’ websites nearly 27,000 times. The dynamic seal connects to…

BBB Scam Alert

BBB Warns of BBB Impersonators

By Shellie Kreter, BBB Communications Assistant Here at Better Business Bureau, we see many scammers try to impersonate government agencies.  We’re particularly disturbed by a recent variation on this scam, however, because the callers are claiming to be employees of BBB. In this scam, business owners receive a call from 882-014-0325 and are told that “the Missouri Better…

Matt Polsky of Veterans United Home Loans

BBB Customer Reviews Build Consumer Trust

By Jerri Stroud, BBB Editor  BBB Business Reviews have been a mainstay of Better Business Bureau’s services for years, providing consumers with valuable information about a company and how it resolves any complaints on its record. Until recently, however, the reviews lacked positive feedback from consumers or other customer experience interactions. That all changed in January,…

The marquee at the Chase announcing BBB TORCH Awards.

BBB TORCH Awards Showcase Ethics, Service

By Jerri Stroud, BBB Editor Better Business Bureau honored 10 businesses, two charities and three high school seniors Tuesday at the 2014 TORCH Awards at the Chase Park Plaza in St. Louis. TORCH awards recognize companies and charities with exceptional ethics and service to their communities, employees and customers. Three students were presented with Student of…

ebola virus magnified

Ebola Schemes Play On Fears Deadly Virus May Spread

By Jerri Stroud, BBB Editor The deadly ravages of the Ebola virus in West Africa and the recent death of a Liberian national from the disease in Dallas have sparked bogus emails that play on the fears of consumers concerned about a possible outbreak in the United States, Better Business Bureau (BBB) warns. Illinois Attorney General Lisa…

Mark Whitacre

Q&A with Mark Whitacre, Keynote Speaker at the TORCH Awards

Mark Whitacre is the keynote speaker for BBB’s 2014 TORCH Awards, which honor businesses and charities with exceptional ethics and service, at noon Oct. 14 at the Chase Park Plaza in St. Louis. Whitacre became famous as a whistleblower in the Archer Daniels Midland price-fixing case of the 1990s and spent time in jail due to his actions at ADM.…

Student mediators

Resolving Disputes Is Just Good Business

By Jerri Stroud, BBB Editor The secret to good personal relationships is the ability of two people to resolve their differences – to kiss and make up, so to speak. In business, the same thing applies. If parties can reach an agreement on what separates them, each can put the dispute behind them. A consumer…