Amie Riggs Swarts and Bill Riggs

Riggs Construction Builds Trust With Design-Build Model

By Jerri Stroud, BBB Editor Riggs Construction had a long and successful history as a carpentry subcontractor and remodeler when Tom Riggs, son of the founder, decided to take the company in a new direction in the late 1990s. Riggs began building home additions in the late 1980s, but the company found itself bidding on…

StorageMart facility

StorageMart Adapts To Customers’ Storage Needs

By Jerri Stroud, BBB Editor The Burnam family has been reinventing itself ever since it got into the self-storage business in 1973. President Cris Burnam’s father, Gordon Burham, was a homebuilder who built one of the nation’s first self-storage facilities in Columbia, Mo., after seeing a similar operation when vacationing in Texas. Burnam and his…

Deborah and Basil Rudawsky.

St. Louis County Cab Competes With Technology, Service

By Jerri Stroud, BBB Editor Basil and Debbie Rudawsky say their loyal customer base is a great foundation for their 79-year-old taxicab business, St. Louis County Cab, that will help it weather whatever challenges may come. Customers range from the poor and elderly to young people who are out for a night on the town…

Susan Kidder, Safe Connections

Safe Connections Adds Ending Violence To Its Mission

By Jerri Stroud, BBB Editor Seven years ago, Safe Connections adopted a new name that represented a shift in the organization’s emphasis: from serving female survivors of sexual and domestic violence to embracing both sexes and working to prevent and end the violence. “The name communicates boldly that everyone must care and be part of…

Empire Comfort Systems factory

Empire Comfort Systems Adapts To Consumer Tastes

By Jerri Stroud, BBB Editor Empire Comfort Systems traces its origins to a small sheet metal shop in Belleville, Ill., opened in 1911 by Henry Bauer, a German immigrant who sold gas, coal and wood-fired furnaces before developing a furnace of his own design in 1919. The company incorporated in 1932 as Empire Stove Co.,…

Brad Sowers at Jim Butler Chevrolet

Jim Butler Chevrolet Strives To ‘Wow’ Customers

By Jerri Stroud, BBB Editor At Jim Butler Chevrolet in Fenton, employees learn that their job is to “wow” the customer. That starts with the smallest showroom visitors. When a family comes in, the children get attention first, said Brad Sowers, who bought a portion of the dealership from his father-in-law, Jim Butler, a decade…

Carl Bolm BSR Services

BSR Services Writes Snow Removal ‘Bible’

By Jerri Stroud, BBB Editor When Carl Bolm started plowing snow 30 years ago, he was just trying to survive winter layoffs from his regular employer, Ozark Air Lines. “As I was moonlighting, I eventually started getting clients who were faithful and loyal to the business,” Bolm said. He finally got enough seniority at Ozark…